1. Introduction

Welcome to Sipargo Coffee! Our goal is to provide exceptional customer service and support to ensure a satisfying experience with our products. This Support Policy outlines how we handle customer support, including the types of support available, response times, and resolution processes.

2. Support Channels

We offer multiple channels for customer support to address your needs efficiently:

• Email Support: Contact us at support@sipargocoffee.in

3. Support Availability

Our support team is available during the following hours:

• Monday to Friday: 10:00 AM - 6:00 PM (IST)
• Saturday: 10:00 AM - 4:00 PM (IST)
• Sunday and Public Holidays: Closed

4. Response Times

We strive to respond to all support requests within the following time frames:

• Email Support: Within 24 hours on business days.
• Phone Support: Immediate response during business hours.

5. Types of Support

We provide support for the following:

• Product Information: Detailed information about our coffee beans.
• Order Assistance: Help with placing, tracking, and managing orders.
• Account Support: Assistance with account creation, login issues, and account management.
• Technical Support: Troubleshooting for website-related issues, including navigation and functionality problems.
• Returns and Refunds: Guidance on our return policy and processing refunds.

6. Resolution Process

Our support team follows a structured process to ensure timely and effective resolution of issues:

1. Initial Contact: Acknowledge receipt of your request and gather necessary information.
2. Assessment: Evaluate the issue to determine the appropriate course of action.
3. Resolution: Provide a solution or workaround to resolve the issue.
4. Follow-Up: Confirm resolution and ensure customer satisfaction.

7. Feedback and Improvement Process

We value your feedback and continuously seek to improve our support services. Please share your experience and suggestions at support@sipargocoffee.in.

8. Privacy and Security

We are committed to protecting your privacy and personal information. Our privacy policy outlines how we collect, use, and safeguard your data. For more information, please visit our Privacy Policy page.

9. Changes to This Policy

Sipargo Coffee reserves the right to update this Support Policy at any time. Changes will be posted on our website with an updated effective date.